Utility Assistance in Illinois (2026)

LIHEAP in Illinois

The Low Income Home Energy Assistance Program (LIHEAP) in Illinois is administered by the Illinois Department of Commerce and Economic Opportunity (DCEO). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Illinois

Illinois prohibits gas and electric disconnections from December 1 through March 31 for customers who are at 150% of the Federal Poverty Level or below and who have applied for assistance. Utilities must offer deferred payment arrangements.

No-Deposit Electricity Options in Illinois

ComEd, Ameren Illinois, and Peoples Gas offer deposit waivers for customers with satisfactory credit or prior payment history. Illinois law limits deposit amounts. Budget billing and PIPP (Percentage of Income Payment Plan) available.

How to Apply for Utility Assistance in Illinois

1. 1

   Check if You Qualify

   Your household income must be at or below 200% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Illinois Department of Commerce and Economic Opportunity (DCEO) by calling 1-877-411-9276, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Illinois). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Illinois Utility Commission

The Illinois Commerce Commission (ICC) regulates utilities in Illinois. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions