Utility Assistance in Texas (2026)

LIHEAP in Texas

The Low Income Home Energy Assistance Program (LIHEAP) in Texas is administered by the Texas Department of Housing and Community Affairs (TDHCA). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Texas

Texas does not have a winter shutoff moratorium. The Public Utility Commission of Texas (PUCT) requires Retail Electric Providers to provide notice before disconnection. Critical care customers and those with medical certificates have additional protections. After Winter Storm Uri (2021), extreme weather protections were strengthened.

No-Deposit Electricity Options in Texas

Texas has a deregulated electricity market (in ERCOT areas) with many no-deposit and prepaid options. Providers like Payless Power, Ambit Energy, and others offer prepaid plans with no credit check. Outside ERCOT (El Paso, Lubbock, some co-ops), deposit policies vary.

How to Apply for Utility Assistance in Texas

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Texas Department of Housing and Community Affairs (TDHCA) by calling 1-877-399-8939, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Texas). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Texas Utility Commission

The Public Utility Commission of Texas (PUCT) regulates utilities in Texas. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions