Utility Assistance in Connecticut (2026)

LIHEAP in Connecticut

The Low Income Home Energy Assistance Program (LIHEAP) in Connecticut is administered by the Connecticut Department of Social Services (DSS). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Connecticut

Connecticut prohibits utility shutoffs for residential heating from November 1 through May 1 for hardship-protected customers (those who owe more than they can pay). Customers must apply for hardship status through their utility.

No-Deposit Electricity Options in Connecticut

Eversource and United Illuminating offer matching payment programs and budget billing. Connecticut law limits security deposits. Customers on utility assistance programs are generally exempt from deposits.

How to Apply for Utility Assistance in Connecticut

1. 1

   Check if You Qualify

   Your household income must be at or below 60% of State Median Income. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Connecticut Department of Social Services (DSS) by calling 1-800-842-1132, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Connecticut). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Connecticut Utility Commission

The Connecticut Public Utilities Regulatory Authority (PURA) regulates utilities in Connecticut. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions