Does Teleperformance do background checks?

Yes. Teleperformance runs a criminal background check that typically looks back about 7 years, focusing on offenses relevant to handling customer and payment information.

Does Teleperformance drug test?

Teleperformance's drug-testing practices vary by position, client account, and location; many customer-service and work-from-home roles do not require a pre-employment drug test, but some client contracts do.

How far back does the Teleperformance background check go?

Reports indicate the Teleperformance background check generally looks back about 7 years and pays particular attention to fraud, theft, and embezzlement, though the exact standard can depend on the client account.

Does Teleperformance Hire Felons?

Last updated: 2026-07-12

Sometimes

Teleperformance (TP) runs a background check going back about 7 years and hires people with records case-by-case. Fraud, theft, and embezzlement convictions are the biggest barriers because agents handle customer data.

Teleperformance, which now brands itself as TP, does hire some people with felony records, deciding case-by-case rather than banning all applicants. Founded in 1978 and headquartered in Paris, Teleperformance is the world's largest customer-experience and business-process outsourcing (BPO) company, employing over 360,000 people worldwide with roughly 10,000 in the United States across call centers and work-from-home programs. It hires tens of thousands of new customer-service, technical-support, and sales agents each year. Teleperformance runs a background check that typically looks back about 7 years and focuses heavily on offenses like fraud, embezzlement, and theft, because agents handle customers' personal, financial, and payment information. Employee reports indicate that older or non-financial convictions often do not disqualify applicants, but the specific standard can vary by the client account you're assigned to — some clients (banking, healthcare, government) impose stricter screening than others.

Hiring by Position

Position	Felon Friendly?	Background Check	Notes
Customer Service Representative	Case-by-case	Yes — approx. 7-year criminal check	Inbound support agent. Most common entry role. Fraud/theft records are the main hurdle.
Work-from-Home Agent	Case-by-case	Yes — criminal check + ID verification	Remote CSR or tech support. Same screening as on-site; requires a secure home setup.
Technical Support Agent	Case-by-case	Yes — approx. 7-year criminal check	Troubleshooting for tech clients. Client account may set additional standards.
Sales / Retention Agent	Case-by-case	Yes — criminal check	Outbound and retention. Financial-services accounts screen more strictly.
Team Leader / Supervisor	Case-by-case	Yes — comprehensive check	Floor leadership. Often an internal promotion from agent roles.

Teleperformance Hiring Practices

Teleperformance operates high-volume contact centers and remote work-at-home programs, delivering customer support, tech support, and sales for major global brands. Because agents routinely access customers' personal, financial, and payment-card data, Teleperformance runs a background check — commonly reaching back about 7 years — that weighs fraud, embezzlement, identity theft, and similar offenses most heavily. The company evaluates the nature and gravity of the offense, time passed since conviction, and evidence of rehabilitation rather than applying an automatic ban, which lines up with EEOC individualized-assessment guidance. A crucial detail: Teleperformance staffs many different client accounts, and each client can set its own screening bar. A banking, healthcare, or government contract may screen more strictly than a general retail-support line, so the same applicant might clear for one program and not another.

Tips for Getting Hired

Apply at tp.com/en-us/careers and look at both on-site and work-from-home openings — remote roles are plentiful and hire in large volumes. Be honest on your application; because agents handle sensitive data, an undisclosed record found in screening is worse than the conviction itself. If your record involves fraud, theft, or embezzlement, expect closer review and consider applying to general customer-service or tech-support lines rather than financial-services accounts. Highlight communication skills, reliability, and any prior call-center, retail, or customer-facing experience. For work-from-home roles, show you have a quiet, secure workspace and reliable internet. If turned down for one client program, you may still qualify for another account with a different screening standard.

Application Tips for People with Records

1.Apply at tp.com/en-us/careers and consider work-from-home roles, which hire in high volume.
2.Be fully honest — agents handle sensitive customer data, and an undisclosed record hurts more than the conviction.
3.If your record involves fraud, theft, or embezzlement, target general support lines over financial-services accounts.
4.Highlight communication skills and any prior call-center, retail, or customer-service experience.
5.For remote roles, show you have a quiet, secure home office and reliable high-speed internet.
6.If declined for one client program, reapply — different accounts use different screening standards.

Frequently Asked Questions

Does Teleperformance hire felons?: Teleperformance (TP) hires some people with felony records on a case-by-case basis. There is no blanket ban, but fraud, theft, and embezzlement convictions are the biggest barriers because agents handle customer financial data.
Does Teleperformance do background checks?: Yes. Teleperformance runs a criminal background check that typically looks back about 7 years, focusing on offenses relevant to handling customer and payment information.
Does Teleperformance drug test?: Teleperformance's drug-testing practices vary by position, client account, and location; many customer-service and work-from-home roles do not require a pre-employment drug test, but some client contracts do.
Does Teleperformance hire for work-from-home jobs?: Yes. Teleperformance runs large work-at-home programs and hires remote customer-service, technical-support, and sales agents nationwide, subject to the same background screening as on-site roles.
How far back does the Teleperformance background check go?: Reports indicate the Teleperformance background check generally looks back about 7 years and pays particular attention to fraud, theft, and embezzlement, though the exact standard can depend on the client account.

Take Action — Direct Links

Teleperformance (TP) Careers
Search on-site and work-from-home customer-service and support jobs at Teleperformance.
National HIRE Network
Free resources for people with criminal records seeking employment.
EEOC — Arrest & Conviction Records
Your federal rights when an employer considers your criminal history.

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Background ChecksHow far back do background checks go?
Criminal LawHow to find a criminal defense lawyer

Disclaimer: This is informational only, not legal advice. Company hiring policies change frequently and may vary by location, franchise, or position. Always confirm the current policy with the hiring manager or HR representative. A background check does not automatically disqualify you — you have rights under the EEOC guidelines and the Fair Credit Reporting Act (FCRA).