EBT Card in North Carolina (2026)
North Carolina distributes Food and Nutrition Services benefits on an EBT card managed by FIS through the ebtEDGE system. North Carolina EBT cardholders can manage benefits through the ebtEDGE mobile app or portal.
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Quick Answer
Your North Carolina EBT card is how you access SNAP (food stamps) and any cash benefits. To check your balance call 888-622-7328 (the number on the back of your card), use the The official ebtEDGE app for EBT card management. The free Providers app by Propel also works in all 50 states for checking your EBT balance and receiving deposit notifications., or check your last receipt. If your card is lost or stolen, call that same number right away to report it and request a replacement.
North Carolina EBT Customer Service
How to Check Your Balance
You can check your EBT balance in this state by: (1) calling the EBT customer service number at 888-622-7328 and entering your 16-digit card number; (2) logging into the ebtEDGE app or cardholder portal at https://www.ebtedge.com; (3) checking your last grocery store receipt, which shows your remaining balance; or (4) checking at an ATM or POS machine. The ebtEDGE portal shows up to 6 months of transaction history.
Mobile app: The official ebtEDGE app for EBT card management. The free Providers app by Propel also works in all 50 states for checking your EBT balance and receiving deposit notifications.
Lost or Stolen Card -- How to Replace It in North Carolina
To replace a lost, stolen, or damaged EBT card, call the EBT customer service number at 888-622-7328 immediately to report it and request a replacement. You can also request a replacement card through the ebtEDGE app or cardholder portal. Replacement cards are typically mailed within 5 to 7 business days. There is no fee for the first replacement card in most cases. Some states may charge a fee for additional replacements. You can also visit your local SNAP office to pick up a replacement card in person in some states.
Online Purchasing (SNAP Online)
All 50 states and the District of Columbia now participate in the SNAP Online Purchasing Program as of 2026. You can use your EBT card to buy eligible food online from Amazon (including Amazon Fresh and Amazon Grocery), Walmart (for grocery delivery and pickup), Target, ALDI via Instacart, Kroger, and many other authorized retailers. Delivery fees and other non-food charges must be paid with a separate payment method such as a personal debit or credit card. You cannot use SNAP benefits to pay for delivery fees, tips, or non-food items.
Restaurant Meals Program (RMP)
Not available. This state does not currently participate in the SNAP Restaurant Meals Program. EBT cannot be used at restaurants or for hot prepared food in this state. Only elderly (60+), disabled, and homeless SNAP recipients in participating states can use EBT at restaurants.
Skimming, Cloning & Stolen Benefits
This state offers card management features through the ebtEDGE app, including the ability to freeze your card if lost or stolen and block out-of-state transactions. Federal law allows replacement of SNAP benefits stolen through skimming, card cloning, phishing, or other fraudulent means. Report stolen benefits to your state SNAP office immediately and request a replacement card. Document all suspicious transactions. To protect your PIN: choose a hard-to-guess 4-digit PIN, never share your PIN with anyone, cover the keypad when entering your PIN at checkout, avoid using standalone ATMs that look suspicious, and regularly check your balance for unauthorized transactions.
More Food & Benefits Guides
Frequently Asked Questions
- How do I check my North Carolina EBT card balance?
- You can check your balance by calling 888-622-7328, logging into the ebtEDGE app or portal at https://www.ebtedge.com, checking your last receipt, or using the free Providers app by Propel. The ebtEDGE portal shows up to 6 months of transaction history.
- What do I do if my North Carolina EBT card is lost or stolen?
- Call the EBT customer service number at 888-622-7328 immediately to report the card lost or stolen and request a replacement. You can also request a replacement through the ebtEDGE app or website. Replacement cards are typically mailed within 5 to 7 business days. Report the loss as soon as possible because benefits stolen before you report the card missing may not be replaceable.
- Can I use my North Carolina EBT card to buy groceries online?
- All 50 states and the District of Columbia now participate in the SNAP Online Purchasing Program as of 2026. You can use your EBT card to buy eligible food online from Amazon (including Amazon Fresh and Amazon Grocery), Walmart (for grocery delivery and pickup), Target, ALDI via Instacart, Kroger, and many other authorized retailers. Delivery fees and other non-food charges must be paid with a separate payment method such as a personal debit or credit card. You cannot use SNAP benefits to pay for delivery fees, tips, or non-food items.
- Can I use my North Carolina EBT card in other states?
- Yes, you can use your North Carolina EBT card at any authorized SNAP retailer in all 50 states and the District of Columbia. SNAP benefits are federal benefits and work nationwide at any store that accepts EBT. However, you should check your balance before traveling and be aware that some states use different EBT card technology that may not work at all terminals.
- Can I use my North Carolina EBT card at restaurants?
- Not available. This state does not currently participate in the SNAP Restaurant Meals Program. EBT cannot be used at restaurants or for hot prepared food in this state. Only elderly (60+), disabled, and homeless SNAP recipients in participating states can use EBT at restaurants.
- How do I replace a damaged North Carolina EBT card?
- If your EBT card is damaged but still functional, call 888-622-7328 to request a replacement. If the card is not working at all, call customer service immediately. You can also request a replacement through the ebtEDGE app or website. There is typically no fee for replacing a damaged card.
- How do I protect my North Carolina EBT benefits from skimming and fraud?
- This state offers card management features through the ebtEDGE app, including the ability to freeze your card if lost or stolen and block out-of-state transactions. Federal law allows replacement of SNAP benefits stolen through skimming, card cloning, phishing, or other fraudulent means. Report stolen benefits to your state SNAP office immediately and request a replacement card. Document all suspicious transactions. To protect your PIN: choose a hard-to-guess 4-digit PIN, never share your PIN with anyone, cover the keypad when entering your PIN at checkout, avoid using standalone ATMs that look suspicious, and regularly check your balance for unauthorized transactions.
- How do I change my North Carolina EBT card PIN?
- You can change your PIN by calling 888-622-7328 and following the prompts, or through the ebtEDGE app or website. Choose a 4-digit PIN that is easy for you to remember but hard for others to guess. Do not use 1234, your birth year, or other obvious numbers. Never share your PIN with anyone.
Take Action -- Direct Links
- EBT Card -- General Guide
The national overview of the EBT card, how to check your balance, where to use it, and what to do if it is lost.
- SNAP (Food Stamps) -- How to Apply
How to apply for SNAP in your state, including income limits and the application process.
- WIC Benefits -- Who Qualifies
If you are pregnant or have children under 5, WIC provides separate food benefits.
- Food Banks & Pantries Near Me
Free emergency food from local food banks and pantries if your EBT benefits run out.
- Free Meals & Summer Food
Free meals for kids and adults through summer food service and community programs.
- USDA SNAP -- National Program Page
The official USDA Food and Nutrition Service SNAP page with national eligibility and program details.
- USDA SNAP Retailer Locator
Find stores near you that accept SNAP EBT.
- Providers App (Free EBT Balance)
The free Providers app (formerly Fresh EBT) to check your EBT balance in all 50 states.
- Call 211 for Local Help
Dial 211 or visit 211.org for local food and benefits assistance.
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