Utility Assistance in West Virginia (2026)

LIHEAP in West Virginia

The Low Income Home Energy Assistance Program (LIHEAP) in West Virginia is administered by the West Virginia Department of Health and Human Resources. LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in West Virginia

West Virginia prohibits gas and electric shutoffs from December 1 through February 28 for residential customers who are unable to pay and have entered into a payment agreement with their utility.

No-Deposit Electricity Options in West Virginia

Appalachian Power, FirstEnergy (Mon Power/Potomac Edison), and Mountaineer Gas offer budget billing. Deposits may be waived with proof of good credit. LIHEAP recipients often receive deposit waivers.

How to Apply for Utility Assistance in West Virginia

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the West Virginia Department of Health and Human Resources by calling 1-304-352-4431, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in West Virginia). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

West Virginia Utility Commission

The West Virginia Public Service Commission regulates utilities in West Virginia. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions