Utility Assistance in Virginia (2026)

LIHEAP in Virginia

The Low Income Home Energy Assistance Program (LIHEAP) in Virginia is administered by the Virginia Department of Social Services (VDSS). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Virginia

Virginia does not have a blanket winter moratorium. Dominion Energy and Appalachian Power must provide notice before disconnection. Virginia law requires utilities to offer payment plans. Special provisions during governors' declared emergencies.

No-Deposit Electricity Options in Virginia

Dominion Energy Virginia offers budget billing and deposit waivers with satisfactory credit. Appalachian Power has similar programs. Virginia's Percentage of Income Payment Program (PIPP) helps low-income customers manage bills.

How to Apply for Utility Assistance in Virginia

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Virginia Department of Social Services (VDSS) by calling 1-800-230-6977, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Virginia). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Virginia Utility Commission

The Virginia State Corporation Commission (SCC) regulates utilities in Virginia. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions