Utility Assistance in Tennessee (2026)

LIHEAP in Tennessee

The Low Income Home Energy Assistance Program (LIHEAP) in Tennessee is administered by the Tennessee Department of Human Services. LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Tennessee

Tennessee does not have a statewide winter moratorium. TVA (Tennessee Valley Authority) distributors set their own policies. Most require written notice and offer payment plans before disconnection.

No-Deposit Electricity Options in Tennessee

Tennessee is served primarily by TVA distributors (municipal and cooperative utilities). Many have flexible deposit policies. Nashville Electric Service, Memphis Light Gas & Water, and others offer budget billing. Some waive deposits for customers with good credit.

How to Apply for Utility Assistance in Tennessee

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Tennessee Department of Human Services by calling 1-615-313-4700, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Tennessee). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Tennessee Utility Commission

The Tennessee Regulatory Authority (TRA) regulates utilities in Tennessee. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions