Utility Assistance in Massachusetts (2026)

LIHEAP in Massachusetts

The Low Income Home Energy Assistance Program (LIHEAP) in Massachusetts is administered by the Massachusetts Department of Housing and Community Development (DHCD). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Massachusetts

Massachusetts prohibits electric and gas shutoffs from November 15 through March 15 for households that qualify as financial hardship (income at or below 60% SMI, or receive LIHEAP). One of the strongest protections in the country.

No-Deposit Electricity Options in Massachusetts

Massachusetts law limits utility deposits. National Grid, Eversource, and Unitil offer budget billing. Discount rate programs (R-2 rates) reduce costs for low-income customers. Arrearage management programs help eliminate past-due balances.

How to Apply for Utility Assistance in Massachusetts

1. 1

   Check if You Qualify

   Your household income must be at or below 60% of State Median Income. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Massachusetts Department of Housing and Community Development (DHCD) by calling 1-800-632-8175, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Massachusetts). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Massachusetts Utility Commission

The Massachusetts Department of Public Utilities (DPU) regulates utilities in Massachusetts. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions