Utility Assistance in Kentucky (2026)

LIHEAP in Kentucky

The Low Income Home Energy Assistance Program (LIHEAP) in Kentucky is administered by the Kentucky Cabinet for Health and Family Services, Department for Community Based Services. LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Kentucky

Kentucky does not have a formal winter moratorium. The Kentucky Public Service Commission requires 10 days written notice before disconnection. Utilities must offer reasonable payment plans.

No-Deposit Electricity Options in Kentucky

Kentucky utilities including Kentucky Power and LG&E/KU offer budget billing. Deposits may be waived with satisfactory credit or a letter of good payment history from a prior utility.

How to Apply for Utility Assistance in Kentucky

1. 1

   Check if You Qualify

   Your household income must be at or below 130% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Kentucky Cabinet for Health and Family Services, Department for Community Based Services by calling 1-855-306-8959, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Kentucky). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Kentucky Utility Commission

The Kentucky Public Service Commission (PSC) regulates utilities in Kentucky. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions