Utility Assistance in Hawaii (2026)

LIHEAP in Hawaii

The Low Income Home Energy Assistance Program (LIHEAP) in Hawaii is administered by the Hawaii Department of Human Services, Benefit, Employment & Support Services Division. LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Hawaii

Hawaii does not have a winter moratorium (tropical climate). Hawaiian Electric must provide notice before disconnection and offer payment plans.

No-Deposit Electricity Options in Hawaii

Hawaiian Electric (HECO) offers deposit alternatives with satisfactory credit. Budget billing is available. Hawaii's high electricity costs make assistance programs especially important.

How to Apply for Utility Assistance in Hawaii

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines (Hawaii has higher FPL). You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Hawaii Department of Human Services, Benefit, Employment & Support Services Division by calling 1-808-586-5230, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Hawaii). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Hawaii Utility Commission

The Hawaii Public Utilities Commission regulates utilities in Hawaii. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions