Utility Assistance in Florida (2026)

LIHEAP in Florida

The Low Income Home Energy Assistance Program (LIHEAP) in Florida is administered by the Florida Department of Economic Opportunity (DEO). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Utility Shutoff Protections in Florida

Florida does not have a winter shutoff moratorium. Utilities must provide written notice before disconnection. The Florida Public Service Commission requires utilities to offer payment arrangements to customers experiencing hardship.

No-Deposit Electricity Options in Florida

FPL (Florida Power & Light) offers deposit waivers with good credit history and accepts letters from prior utilities. Duke Energy Florida has similar options. Prepaid electric is available in some areas. Budget billing is widely available.

How to Apply for Utility Assistance in Florida

1. 1

   Check if You Qualify

   Your household income must be at or below 150% of Federal Poverty Guidelines. You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

2. 2

   Gather Your Documents

   You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

3. 3

   Contact Your Local Agency

   Apply through the Florida Department of Economic Opportunity (DEO) by calling 1-850-717-8450, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

4. 4

   Submit Your Application

   Apply in person, by mail, or online (if available in Florida). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

5. 5

   Receive Your Benefit

   LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Florida Utility Commission

The Florida Public Service Commission (FPSC) regulates utilities in Florida. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Frequently Asked Questions