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Utility Assistance in Arkansas (2026)

LIHEAP, shutoff protection, no-deposit electricity, and assistance programs for Arkansas residents

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Quick Answer

Yes, Arkansas residents can get help paying utility bills through the federal LIHEAP program administered by the Arkansas Department of Human Services (DHS). The average electric bill in Arkansas is $129/month. Heating assistance averages Up to $570 per household (FY 2026 heating benefit range $60-$570). No credit check, no criminal background check required.

Call 1-501-682-8715 or dial 211 to apply.

Arkansas Utility Assistance at a Glance

$129

Avg. Electric Bill/Mo

Yes

LIHEAP Available

No

Winter Moratorium

5

Assistance Programs

Average electric bill is the EIA 2024 residential average monthly bill for this state (Electric Sales, Revenue, and Average Price, released Oct 2025).

LIHEAP in Arkansas

The Low Income Home Energy Assistance Program (LIHEAP) in Arkansas is administered by the Arkansas Department of Human Services (DHS). LIHEAP helps low-income households pay their heating and cooling bills. There are no criminal background checks -- people with felony records, those on probation or parole, and formerly incarcerated individuals all qualify based on income alone.

Administering AgencyArkansas Department of Human Services (DHS)
Phone1-501-682-8715
WebsiteVisit website
Income Limit60% of State Median Income (150% of Federal Poverty Guidelines for households with 8+ members)
Heating AssistanceUp to $570 per household (FY 2026 heating benefit range $60-$570)
Cooling AssistanceUp to $344 per household (FY 2026 cooling benefit range $60-$344)
Crisis AssistanceUp to $600 maximum (winter and summer crisis, FY 2026)
WeatherizationAvailable

Utility Shutoff Protections in Arkansas

Arkansas does not have a formal winter moratorium. The Arkansas Public Service Commission requires 10 days written notice before disconnection and mandates that utilities offer deferred payment plans.

Winter Moratorium

No

Medical Protection

Yes

Senior Protection

No

No-Deposit Electricity Options in Arkansas

Some Arkansas electric cooperatives waive deposits with a letter of credit from a previous provider. Budget billing and average payment plans are available from Entergy Arkansas and other providers.

Arkansas Utility Assistance Programs

  • LIHEAP Home Energy Assistance
  • Arkansas Weatherization Program
  • Entergy Arkansas Low-Income Assistance
  • Community Action Agencies (statewide)
  • Salvation Army utility assistance

How to Apply for Utility Assistance in Arkansas

  1. 1

    Check if You Qualify

    Your household income must be at or below 60% of State Median Income (150% of Federal Poverty Guidelines for households with 8+ members). You also qualify automatically if you receive SNAP (food stamps), SSI, TANF, or certain other benefits. There is no criminal background check. Call 211 to check eligibility.

  2. 2

    Gather Your Documents

    You will need proof of identity (state ID, driver's license), proof of income (pay stubs, tax return, benefit award letters), a recent utility bill, and proof of address. Social Security numbers for all household members are typically required.

  3. 3

    Contact Your Local Agency

    Apply through the Arkansas Department of Human Services (DHS) by calling 1-501-682-8715, visiting their website, or contacting your local Community Action Agency. You can also call 211 to find the nearest office.

  4. 4

    Submit Your Application

    Apply in person, by mail, or online (if available in Arkansas). Most states process applications during the heating season (October through May). Funds are limited, so apply as early as possible. Crisis assistance may be available year-round.

  5. 5

    Receive Your Benefit

    LIHEAP payments are sent directly to your utility company or fuel vendor. Processing typically takes 2-4 weeks. If you have a shutoff notice, mention it -- crisis assistance can be expedited within 48 hours. Also ask about weatherization services to permanently lower your energy costs.

Arkansas Utility Commission

The Arkansas Public Service Commission (APSC) regulates utilities in Arkansas. If you have a dispute with your utility company about billing, deposits, or shutoffs, you can file a complaint.

Website: Arkansas Public Service Commission (APSC)

Complaint phone: 1-501-682-1453

Frequently Asked Questions

How do I apply for LIHEAP utility assistance in Arkansas?
Contact your local Community Action Agency or call 211 to apply for LIHEAP in Arkansas. Application windows vary by state - some accept applications only during the heating season, others year-round (check your state's LIHEAP agency page above). You can also apply through your state's LIHEAP administering agency. Bring proof of income, a recent utility bill, and ID. There is no criminal background check.
Can I get help with my electric bill in Arkansas if I have a criminal record?
Yes. LIHEAP and most utility assistance programs in Arkansas do not run criminal background checks. Eligibility is based on your household income (many states use 150% of the Federal Poverty Guidelines or 60% of State Median Income - see your state's limit above) or participation in programs like SNAP, SSI, or TANF. People with felony records, those on probation or parole, and formerly incarcerated individuals all qualify.
What is the average electric bill in Arkansas?
The average residential electric bill in Arkansas is approximately $129 per month. Your actual bill depends on usage, the size of your home, heating/cooling needs, and your utility provider. If your bill is more than 6% of your household income, you have a high energy burden and likely qualify for assistance.
Can my utilities be shut off in Arkansas during winter?
Arkansas does not have a blanket winter shutoff moratorium, but protections may exist for elderly, disabled, or medically vulnerable households. If you receive a shutoff notice, contact your utility company immediately to discuss payment plans, or call 211 for emergency assistance. LIHEAP crisis assistance can help prevent disconnection.

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Disclaimer: This is informational only, not legal or financial advice. Program details, eligibility requirements, and benefit amounts may vary and are subject to change. LIHEAP funds are limited and distributed on a first-come, first-served basis in many states. Always confirm current information directly with your state agency, utility company, or local Community Action Agency. If you need immediate help, call 211 for local assistance or contact your utility company about hardship programs before your service is disconnected.

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