Does U-Haul Hire Felons?

Hiring by Position

How U-Haul's Hiring Process Works

U-Haul's hiring process is relatively straightforward compared to many large employers. Applications can be submitted online through uhaul.com/jobs or in person at local U-Haul centers. The company uses a background check that covers criminal history with a standard 7-year lookback. U-Haul follows an individualized assessment approach, considering the nature of the offense, time elapsed, and relevance to the position. One unique aspect of U-Haul's hiring is the decentralized structure — individual location managers (called Area Field Managers or General Managers) have significant discretion in hiring decisions. This means that even if one location passes on you, another location with a different manager might be more open. The company also has a strong promote-from-within culture, meaning entry-level hires who perform well can advance into management positions over time.

Customer Service Representative Roles

Customer Service Representatives (CSRs) are the backbone of U-Haul's in-store operations. CSRs handle truck and trailer rentals, process payments, answer phones, maintain equipment, and help customers with their moving needs. The position requires basic computer skills, customer service ability, and the willingness to work in a fast-paced environment. CSRs handle cash and expensive rental equipment, which is why theft and fraud convictions are more closely scrutinized. However, non-theft, non-violent offenses are often manageable, especially if they are several years old. Pay typically ranges from $13-$18/hour depending on the market, with opportunities for advancement. U-Haul also offers a unique program called Moonlighters for people who want part-time hours — typically evenings and weekends — which can be ideal for someone who has another job or is transitioning back into the workforce.

MovingHelp.com — Independent Contractor Option

U-Haul operates MovingHelp.com, a marketplace that connects customers with independent moving helpers. This platform allows individuals to offer their services for loading, unloading, packing, and driving assistance. As an independent contractor on MovingHelp.com, you set your own rates, choose your own jobs, and work on your own schedule. The platform does conduct a background check, but the independent contractor model means you are not a direct U-Haul employee. This can be a good option for people who want to start earning immediately while building a work history. The work is physical — loading and unloading trucks — but it pays reasonably well, especially during peak moving season (summer months, end of month). Successful moving helpers build repeat customers and positive reviews, which leads to more consistent work.

Corporate vs. Independent Dealer Locations

U-Haul locations fall into two categories: company-owned centers and independent dealers. Company-owned centers are larger, full-service facilities with standardized hiring practices. Independent dealers are typically small businesses (gas stations, hardware stores, etc.) that rent U-Haul equipment as a side business. Independent dealers do their own hiring and may have more flexible standards since they are separate businesses. If you are having difficulty getting hired at a company-owned U-Haul center, consider checking independent dealer locations in your area. These smaller operations often have more urgent staffing needs and the owner may be willing to give someone a chance based on a personal interaction rather than a formal background check policy. You can find both types of locations on uhaul.com.

Seasonal Opportunities and Peak Hiring

U-Haul's business is highly seasonal, with peak demand from May through September and at the end of each month. During these peak periods, U-Haul significantly increases hiring at all locations to handle the surge in customers. This seasonal demand creates opportunities for people with records, as locations are under pressure to staff up quickly and may be more willing to consider applicants they might pass on during slower periods. If you have a record and are looking for the best time to apply, targeting your application for late spring (April-May) gives you the best chance of being hired for the summer rush. Similarly, college town locations see massive demand in August and September for back-to-school moves. These seasonal entry points can turn into permanent positions if you perform well.

Frequently Asked Questions

Does U-Haul hire felons?

U-Haul does hire people with felony records on a case-by-case basis. The company is generally regarded in the reentry community as relatively open to second-chance hiring. Non-violent, non-theft felonies that are several years old are most likely to be accepted. Each location manager has hiring discretion, so experiences may vary.

Does U-Haul do background checks?

Yes, U-Haul conducts background checks on all employees and MovingHelp.com contractors. The check covers criminal history with a standard 7-year lookback. Driving positions also require an MVR check. The background check typically occurs after a conditional offer.

How far back does the U-Haul background check go?

U-Haul's background check generally looks back 7 years for criminal records. State laws may further limit the lookback period. Motor Vehicle Records checks for driving positions typically cover 3-7 years depending on the state.

Can I work at U-Haul with a DUI?

A DUI conviction primarily affects driving positions (truck transfer drivers, roadside assistance). For in-store CSR, storage attendant, and hitch installer roles, a DUI is less likely to be disqualifying. If your DUI is older and you have maintained a clean driving record since, even driving positions may be possible.

How much does U-Haul pay?

Pay varies by role and location. Customer Service Representatives typically earn $13-$18/hour. Hitch installers earn $14-$20/hour. Storage facility attendants may receive housing as part of their compensation. MovingHelp.com contractors set their own rates and typically earn $50-$150+ per job depending on the scope of work.

Does U-Haul drug test?

U-Haul does conduct pre-employment drug testing for most positions. Driving positions require DOT drug and alcohol testing. Drug testing policies may vary by location and state law. Random testing may apply to certain safety-sensitive positions.

What is the MovingHelp.com program?

MovingHelp.com is a U-Haul marketplace that connects customers with independent moving helpers. You register as a service provider, set your own rates, and choose which jobs to accept. The work involves loading, unloading, packing, and sometimes driving. A background check is required but the independent contractor model offers flexibility and lower barriers to entry than direct employment.