Does Conduent Hire Felons?

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Conduent Hiring Practices

Conduent is a business-process services company that runs customer care, healthcare and payroll processing, and transaction services for large corporations and government agencies. Its background checks are run by a third party, and because so much of its work touches protected government, health, and financial data, screening tends to be stricter than at a typical retail employer. Applicant reports describe a common guideline that the previous seven years should be free of disqualifying convictions, with the lookback often starting when you complete prison, parole, or probation. Experiences vary by program: a general customer care account may consider an older, non-violent record, while a Medicaid, benefits, or payroll contract may not. Some applicants have also reported offers rescinded over misdemeanors, so nothing is guaranteed until the check clears.

Tips for Getting Hired at Conduent

Apply online at careers.conduent.com and consider both on-site and remote roles. When a recruiter reaches out, ask which client program you're being considered for and what the background requirements are, so you can steer toward a general customer care account rather than a government or financial one. Be honest about your record — a recruiter can sometimes help with conditional items and route you appropriately. If your conviction is older than the program's lookback window (often about seven years post-completion), point that out. Have any documentation of rehabilitation, completed probation, or expungement ready. For remote roles, make sure you meet the equipment and internet requirements so onboarding isn't delayed.

Frequently Asked Questions

Does Conduent hire felons?

Conduent hires some people with felony records on a case-by-case basis. Applicant reports point to a guideline that the past seven years should be free of disqualifying convictions, often measured from when you complete prison, parole, or probation. Government, healthcare, and financial programs screen more strictly.

Does Conduent do background checks?

Yes. Conduent runs background checks through a third party after a conditional offer. Your recruiter helps with conditional items such as the background check and other pre-employment screenings.

Does Conduent drug test?

Conduent may include drug screening as a conditional pre-employment item, and this can vary by position and client program. Your recruiter will confirm what's required for your specific role.

Is Conduent the same as Xerox?

Conduent was spun off from Xerox in 2017 as a separate, publicly traded business-process services company. Older Q&A that mentions Xerox for these roles usually refers to Conduent.

What disqualifies you from getting hired at Conduent?

Recent convictions within the roughly 7-year window are the most common disqualifiers, and some misdemeanors have led to rescinded offers. Theft, fraud, and financial crimes are especially sensitive for programs handling payments or protected data.