Does Alorica do background checks?

Yes. After a conditional offer, Alorica runs a criminal background check (commonly about a 7-year lookback) plus employment and residency verification. Financial-client programs use a stricter FBI-level check.

Does Alorica drug test?

Yes, Alorica typically drug tests after a conditional offer, often with a mouth-swab test. If you hold a medical marijuana card, disclose it to your recruiter beforehand so compliance can review it.

What disqualifies you from getting hired at Alorica?

According to employee reports, recent theft, violence, and financial or fraud convictions are the most common disqualifiers, especially for accounts that handle customer payment data.

Can you work from home for Alorica with a record?

Yes, Alorica-at-Home remote agent roles are available and use the same case-by-case screening. Your placement on a specific client program still determines how strict the background requirements are.

Does Alorica Hire Felons?

Last updated: 2026-07-12

Sometimes

Alorica hires some people with records on a case-by-case basis, but the answer depends heavily on which client contract you're placed on. Banking and financial accounts run strict FBI-level checks and typically screen out felonies; retail and general customer service accounts are more flexible.

Alorica does hire some people with felony records, but it depends on the type of conviction, how long ago it happened, and — most importantly — which client program you're staffed on. Alorica is one of the largest customer experience (BPO) companies in the world, with more than 100,000 employees across roughly 75 locations and a large Alorica-at-Home remote workforce. Most roles are inbound and outbound call center jobs: customer service, tech support, and sales. After a conditional offer, Alorica runs a background check (typically going back about 7 years) and a drug test, usually a mouth-swab. General retail and telecom accounts often consider older, non-violent records case-by-case. Financial and banking clients require a stricter FBI background check and generally will not clear applicants with felony convictions. Being upfront with your recruiter about your record — and any medical marijuana card — is the best way to get placed on a program you can pass.

Hiring by Position

Position	Felon Friendly?	Background Check	Notes
Customer Service Representative	Case-by-case	Yes — criminal check, ~7 years	Highest-volume role. Non-financial accounts are the most flexible on older records.
Work-from-Home Agent (Alorica at Home)	Case-by-case	Yes — criminal check + drug test	Remote inbound/outbound calls. Program placement determines how strict the screening is.
Technical Support Representative	Case-by-case	Yes — criminal check	Troubleshooting for telecom and tech clients. Similar screening to CSR roles.
Financial / Banking Account Agent	Rarely	Yes — FBI-level financial check	Bank and payment-card contracts typically exclude felony records.
Team Lead / Supervisor	Case-by-case	Yes — comprehensive check	Often filled by internal promotion after proving yourself as an agent.

Alorica Hiring Practices

Alorica is a global customer experience and business-process outsourcing (BPO) company that staffs call center and work-from-home agents for hundreds of client brands. Because Alorica works on behalf of other companies, the background check standard is set by the client, not just by Alorica. That's why experiences vary so widely: someone with a record may be turned away from a bank program but cleared for a retail or telecom account in the same week. After a conditional offer, Alorica runs a criminal background check (commonly a 7-year lookback) plus employment and residency verification, and a drug test. Reviews indicate the most common disqualifiers are recent theft, violence, and financial or fraud convictions — the categories most sensitive to clients who handle customer payment data.

Tips for Getting Hired at Alorica

Apply online at alorica.com/careers and consider both on-site and Alorica-at-Home remote roles. When a recruiter reaches out, ask directly which client program you're being considered for and what the background requirements are — you want to be routed to a general customer service or retail account rather than a banking one. Be honest about your record; recruiters can sometimes move you to a program you'll pass instead of letting a check fail at the end. If you have a medical marijuana card, disclose it before the drug test so compliance can review it. Reliable internet, a quiet workspace, and strong communication skills go a long way for remote roles.

Application Tips for People with Records

1.Apply at alorica.com/careers — look at both on-site locations and Alorica-at-Home remote roles.
2.Ask your recruiter which client program you're being placed on; aim for general customer service or retail accounts rather than banking or financial ones.
3.Be upfront about your record early — recruiters can sometimes route you to a program you can pass.
4.Disclose a medical marijuana card to your recruiter before the drug test so compliance can review it.
5.Highlight customer service, sales, or phone experience and strong communication skills.
6.For remote roles, make sure you have reliable high-speed internet and a quiet, distraction-free workspace.

Frequently Asked Questions

Does Alorica hire felons?: Alorica hires some people with felony records on a case-by-case basis. Whether you're cleared depends on the conviction, how long ago it was, and which client program you're assigned to. Banking and financial accounts are the strictest and generally exclude felonies.
Does Alorica do background checks?: Yes. After a conditional offer, Alorica runs a criminal background check (commonly about a 7-year lookback) plus employment and residency verification. Financial-client programs use a stricter FBI-level check.
Does Alorica drug test?: Yes, Alorica typically drug tests after a conditional offer, often with a mouth-swab test. If you hold a medical marijuana card, disclose it to your recruiter beforehand so compliance can review it.
What disqualifies you from getting hired at Alorica?: According to employee reports, recent theft, violence, and financial or fraud convictions are the most common disqualifiers, especially for accounts that handle customer payment data.
Can you work from home for Alorica with a record?: Yes, Alorica-at-Home remote agent roles are available and use the same case-by-case screening. Your placement on a specific client program still determines how strict the background requirements are.

Take Action — Direct Links

Alorica Careers
Search on-site and Alorica-at-Home remote customer service and support roles.
National HIRE Network
Free resources for people with criminal records seeking employment.
EEOC Guidance on Arrest and Conviction Records
Your rights around how employers can use criminal records in hiring decisions.

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RecoveryFree rehab programs

Disclaimer: This is informational only, not legal advice. Company hiring policies change frequently and may vary by location, franchise, or position. Always confirm the current policy with the hiring manager or HR representative. A background check does not automatically disqualify you — you have rights under the EEOC guidelines and the Fair Credit Reporting Act (FCRA).